Policies and Procedures

PocketZero

Note: This policy is not yet available in English. If you need assistance regarding using PocketZero, please contact us by phone or email.

1. Харилцагч гэж дараах нөхцөлийг хангасан этгээдийг ойлгоно:

• Покет Зеро аппликейшн ашиглан ИЭСПИ Сангийн шалгалтын төлбөрийг эсвэл бүрэн төлөх хүсэлт гаргасан хувь хүн;
• Покет Зерогоос ИЭСПИ Санд төлбөрийн баталгаа (100% санхүүжилт) гаргасан тохиолдолд тухайн этгээдийг ИЭСПИ Сангийн харилцагчид тооцно;
• Харин Покет Зерогоос төлбөрийн баталгаа хараахан гараагүй, шалгалтын бүртгэл баталгаажсан гэж үзэхгүй.

2. Шалгалтын бүртгэл баталгаажих нөхцөл

Покет Зерогоор дамжуулан төлбөр хийсэн нь шалгалтын бүртгэл баталгаажсан гэсэн утгатай биш болно:

Бүртгэл баталгаажсан гэж тооцох нөхцөл:

• Покет Зерогоос тухайн харилцагчийн нэрийн өмнөөс шалгалтын нийт төлбөрийн 100%-ийн баталгаа гаргаж ИЭСПИ Сангийн дансанд шилжүүлсэн, мөн
• Бритиш Консулын бүртгэлийн системээс “Шалгалтын бүртгэл баталгаажлаа” гэсэн албан ёсны имэйл харилцагчид илгээсэн тохиолдолд бүртгэл баталгаажсанд тооцно.

3. Төлбөр төлөөгүй тохиолдол

Хэрэв харилцагч:

• хэсэгчилсэн төлбөр хийлгүйгээр
• Покет Зерогоос баталгаа гаргаагүй хэвээр

дараах байдлаар зохицуулна:

• Шалгалтын бүртгэл автоматаар цуцлагдана
• ИЭСПИ Сан буцаалтын аливаа санхүүгийн үйл ажиллагаанд оролцохгүй
• Буцаалтын аливаа үйл ажиллагаа Покет Зерогийн дотоод журмаар шийдвэрлэгдэнэ.

4. Шалгалтыг цуцлах болон буцаалтын төлбөрийг зохицуулалт (зөвхөн Покет Зерогоор төлбөр төлсөн тохиолдолд)

• Харилцагч Покет Зерогоор эхний төлөлт хийгээгүй болон нэхэмжлэхийн дагуу худалдан авалтыг зөвшөөрснөөс 15 хоног дотор шалгалтын бүртгэлийг цуцлах төлбөрийг ИЭСПИ Сангийн дансанд шилжүүлж холбогдох формыг бүрэн бөглөж ИЭСПИ Санд хүсэлт гаргасны дараа шалгалтын төлбөрийн буцаалтыг ИЭСПИ Сан нь Покет Зерогийн системээр шууд хийх боломжтой.
• Харилцагч ямар нэгэн төлбөр хийсэн эсвэл Покет Зерогоор худалдан авалт хийх хүсэлт гаргаснаас 15 хоног өнгөрсөн бол

• Шалгалтын төлбөрийн буцаалтын хүсэлтийг:
  • харилцагч → ИЭСПИ Сангийн дансанд шалгалт цуцлах шимтгэлийг төлж, холбогдох формыг бөглөнө
  • ИЭСПИ Сан → Покет Зерод харилцагчийн буцаах хүсэлтийн талаарх мэдээллийг албан ёсны имэйлээр илгээнэ

Имэйлд заавал дараах мэдээлэл багтана:

• Харилцагчийн нэр
• Гүйлгээний дугаар
• Буцаах хүсэлтийн огноо
• Буцаах шалтгаан

Шалгалтын төлбөрийн буцаалт нь Покет Зерогийн журмаар зохицуулагдах ба ИЭСПИ Сан шалгалтын төлбөрийн буцаалтын аливаа үйл ажиллагаанд орохгүй.  Покет Зерогоос буцаалтын төлбөрийг харилцагчийн түр дансанд байршуулна.

Буцаалтын хүсэлт гаргасан гэж тооцох үе шат

Харилцагч → ИЭСПИ Сангийн дансанд шалгалт цуцлах шимтгэлийг төлж, холбогдох формыг бүрэн бөглөх

Жич: Покет Зерогоор төлбөр төлөхөөр хүсэлт гаргасан харилцагчид IELTS шалгалтын бүх ерөнхий журам болон ИЭСПИ Сангийн журмыг уншиж танилцан зөвшөөрсөнд тооцно.  

Шалгалтын өдрөөс 14 хоногийн өмнө буцаах болон шилжүүлэх хүсэлтийг журмын дагуу хүлээн авах ба 14 хоногийн дотор гаргасан хүсэлтийг шалгалтын ерөнхий журмын дагуу хүлээн авах боломжгүй.

On Test Day

You must bring the passport/national identity card you used on the IELTS Application Form to the test. You will not be allowed to sit the test if you fail to bring your National ID Card or Passport, as indicated on your application form, to the test.

Test Results

Test results will be available 13 days after the test, and official results are given on a Test Report Form. Your Test Report Form can be picked up at ESP Foundation.

Attention: You must bring your National ID card or Passport, which was used for the test!

You won't be eligible to receive your TRF if you are absent for any module of the written/speaking test or fail to have your photographs taken before completing the test.

The candidate will receive only ONE original Test Report Form. This is a very valuable document, and it is recommended that you keep your TRF secure. Replacement TRFs cannot be issued.

Candidates from other countries must pay a courier fee (DHL Express fee) to have their results sent to their respective addresses.

NOTE: Test Centres are NOT permitted to give test results over the telephone, via fax or by email to the candidate.

Additional Test Report Form (TRF)

Each candidate receives one TRF only. However, up to five copies can be sent to the institutions of your choice at no extra charge, provided that the request is made in the IELTS application form during registration. Candidates who require additional copies to be sent internationally must pay for international postage. After that, candidates who require additional copies to be sent to institutions and organisations must complete the "Application for the Issue of Additional TRFs" form.

Download the Application for the Issue of Additional TRFs Form from the "downloadable forms" menu.

Enquiry on Results

Test Takers who wish to have their test reassessed may do so within six weeks of the test date. It is now available to request an EOR directly from the Test Taker Portal at https://ieltsregistration.britishcouncil.org/login, click on the 'completed exams' tab and then on the date of the exam you want to request an EOR for. This removes the need to contact the centre over the phone or email to request an EOR by filling out a form. The re-marking fee is MNT 407,000, which should be paid by bank transfer. Once you complete the online EOR form and choose to 'pay another way, bank transfer payment instructions will be sent to your registered email address.

Results are usually reported within 0-21 days of receipt of the candidate's exam materials in the UK. The full fee will be refunded if the result is changed to a higher band score. The candidate will receive an EOR letter stating their final results status.

It is now available to request EOR online via your account in the Portal.

Refunds/Cancellation/Test Date Transfer Policy

Candidates who decide to cancel their registration more than two weeks before the test date will receive a refund of 711,000 MNT for paper-based IELTS tests and 690,000 MNT for computer-based IELTS tests.

Candidates who decide to cancel their registration within the two weeks before the test date will NOT receive any refund.

Candidates may transfer test dates if they notify the test centre more than two weeks before the chosen test date. The centre will charge an administrative fee of 237,000 MNT for paper-based IELTS tests and 230,000 MNT for computer-based IELTS tests. Any changes (transfer and cancellation) of test dates are allowed once only.

Note: Candidates who have booked a computer-delivered IELTS test CANNOT change their chosen test module after booking (i.e. changing the IELTS test module from Academic to General Training or vice versa). Candidates cannot change test formats from paper-based IELTS to computer-based IELTS or vice versa.

Candidates who wish to transfer test dates within the two weeks before the test date will be treated as a cancellation and receive no refund.

Candidates who are absent on the test day will lose their full test fee.

Candidates who seek to cancel their registration or transfer test dates within the two weeks before the test date will only receive a refund of 711,000 MNT for paper-based IELTS tests and 690,000 MNT for computer-based IELTS tests if they can satisfy the centre that their ability to sit the test has been affected by illness or a serious cause. This transfer or cancellation should be made on the condition that a medical certificate is provided no later than two calendar days after the test.

Candidates who are not registered for the test may apply for a test fee refund. The centre will charge an administrative fee of MNT 10,000 if the candidate is applying for the refund at their discretion (This requirement is effective from February 01, 2016).

The refund will be transferred to your original bank account within 14 working days after receiving and approving the completed Refund Request Form.

Download the Request for Refund or Test Date Transfer Form from the "downloadable forms "menu.

All refund, cancellation, and transfer requests must be sent to us by email only from Monday to Friday from 09:00 to 17:00.

One Skill Retake Cancellations and Transfer Policy

Cancellations

You can cancel your IELTS OSR test at any time before taking your test by notifying your Test Centre. Refund terms depend on when you cancel and whether exceptional circumstances and special considerations apply.

Test taker exceptions and special considerations

There may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control. In these cases, including instances such as bereavement, civil unrest, or domestic crisis, you may make an application to your test centre for special consideration due to exceptional circumstances. If your application is accepted, you may only be eligible for a partial refund, and it will not be possible to transfer your registration. This transfer or cancellation should be made on the condition that a medical certificate is provided no later than two calendar days after the test.

Test centre exceptions

Under certain circumstances outside of test centre control or if your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, your test centre will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test date. At the IELTS Partner's discretion, the test may be cancelled, and the test taker may be ineligible for a refund should they fail to comply with the conditions listed in the Terms and Conditions. All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than two calendar days after the scheduled test date.

Transfers

• You may apply for a change of your test date at least five calendar days before the test; however, the acceptance of your transfer request is subject to the availability of an OSR test within the 60-day eligibility period. The eligibility period here refers to a test taker being able to take an OSR test only within 60 days of the original test date.
• If the test centre is unable to accept your transfer request due to the unavailability of a new OSR test date within the 60-day eligible period, then your transfer will be treated as a cancellation.
• Any transfer requests received less than five calendar days before the test or after will be rejected.
• You can only transfer the same booking once.
• Your test centre may charge an administration fee of up to 25% of the total test fee.

Illness on Test Day

For proven cases of illness, a candidate who falls ill at any time during the Listening, Reading, or Writing tests should be transferred to a future sitting of the test where they will be required to take all tests.

If your test centre approves your application, you will receive a refund or transfer. In some cases, this will be subject to an administrative fee. Please be aware that refunds can take four to six weeks to process. Note that there will be no adjustment to band scores.

If the candidate is taken ill during the Speaking test, they may re-take that test provided this is arranged within the two-week window allowed for the Speaking test (seven days before or after the test date). If this cannot be arranged, the candidate will be transferred to a future sitting of IELTS, where they will need to re-take all parts of the test.

Complaints procedure

If you are unhappy with any aspect of the IELTS Test Centre service and the delivery of the test and wish to make a complaint, you must submit your complaint to the Test Supervisor before you leave the centre on the test day. Complaints relating to the delivery of the test will not be accepted after the test day.